Ministry of Land, Infrastructure, Transport and Tourism Notification No. 1593 Article 12 of the Travel Business Act (Act No. 239 of 1952) of 3. Standard travel agency contract (December 19, 1995 Ministry of Transport Notification No. 790) has been revised in its entirety as follows, and is hereby announced.
December 16, 2004 Minister of Land, Infrastructure, Transport and Tourism Kazuo Kitagawa
Last revision: March 2, 2020 Japan Tourism Agency/Consumer Affairs Agency Notification No. 1 (applied from April 1, 2020)
Standard travel agency contract
Chapter 1 General Provisions
(Scope of application)
Article 1: The contract concerning recruitment-type planning tours (hereinafter referred to as "recruitment-type planning tour contract") that our company concludes with travelers is subject to the provisions of these terms and conditions. Matters not stipulated in this contract shall be governed by laws and ordinances or generally established customs.
2. If the Company concludes a special agreement in writing to the extent that it does not violate the law and is not disadvantageous to travelers, that special agreement will take precedence, regardless of the provisions of the preceding paragraph.
(Definition of terms)
Article 2: "Recruitment type planning tour" in these terms and conditions means that the Company, in advance for recruiting travelers, informs us of the destination and itinerary of the trip, and the transportation and accommodation services that travelers can receive. Refers to a trip that is implemented by creating a travel plan that specifies the content and amount of the travel fee to be paid by the traveler to the Company.
2. In this agreement, "domestic travel" refers to travel within Japan only, and "overseas travel" refers to travel other than domestic travel.
3. In this section, "communication contract" means a card of a credit card company (hereinafter referred to as "affiliated company") affiliated with us or a company that sells our agent-organized tours on our behalf. Travel charges, etc. based on the Agent-Organized Tour Contract concluded with the member after receiving an application by telephone, mail, facsimile, the Internet, or other means of communication, and which is based on the Agent-Organized Tour Contract held by the Company for the traveler. The traveler agrees in advance that the claims or obligations pertaining to the above shall be settled in accordance with the card member agreement of the affiliated company stipulated separately after the date on which the claims or obligations are to be fulfilled, and the travel fee for the recruitment type planning travel contract etc. shall be paid by the method specified in Article 12, Paragraph 2, the second part of Article 16, Paragraph 1, and Article 19, Paragraph 2.
4. The term "card usage day" as used in these terms and conditions means the date on which the traveler or the Company should pay the travel fee, etc. or fulfill the refund obligation based on the Agent-Organized Package Tour Contract.
(Contents of travel contract)
Article 3: In the Agent-Organized Tour Contract, the Company shall provide transportation, accommodation, and other travel-related services (hereinafter referred to as "Travel Services") provided by transportation/accommodation facilities, etc. according to the itinerary specified by the Traveler. ), undertake to arrange and manage the itinerary so that it can be provided.
(arrangement agent)
Article 4: In fulfilling the Agent-Organized Tour Contract, the Company may entrust all or part of the arrangements to other travel agencies, persons who make arrangements as a business, or other assistants in Japan or outside Japan. .
Chapter 2 Conclusion of Contract
(Application for contract)
Article 5: A traveler who intends to apply for an Agent-Organized Package Tour Contract with the Company shall fill out the prescribed matters in the application form prescribed by the Company (hereinafter referred to as the "Application Form") and It must be submitted to the Company together with the application fee of the amount.
2. Notwithstanding the provisions of the preceding paragraph, a traveler who intends to apply for a communication contract with the Company shall provide the name of the recruitment type planning tour for which he intends to apply, the start date of the trip, the membership number and other matters (hereinafter referred to as "member number, etc.”) must be notified to the Company.
3. The application fee in paragraph 1 shall be treated as part of the travel fee, cancellation fee, or penalty.
4.Travelers who need special consideration when participating in recruitment planning tours should notify us when applying for a contract. At this time, we will respond to this within the extent possible.
5 Based on the request in the preceding paragraph, the traveler shall bear the expenses required for special measures taken by the Company for the traveler.
(Reservation by telephone, etc.)
Article 6 The Company accepts reservations for Agent-Organized Tour Contracts by telephone, mail, facsimile, Internet or other means of communication. In this case, the contract has not been concluded at the time of the reservation, and after the Company has notified the Company of the acceptance of the reservation, the Traveler shall, within the period specified by the Company, , must submit the application form and application fee to the Company or notify the member number, etc.
2. When the application form and application fee are submitted as stipulated in the preceding paragraph, or when the membership number, etc. is notified, the order of conclusion of the Agent-Organized Package Tour Contract will be based on the order of acceptance of the relevant reservation. .
3 If the traveler does not submit the application fee within the period set forth in Paragraph 1 or does not notify the membership number, etc., the Company will treat it as if there was no reservation.
(Refusal to conclude a contract)
Article 7: In the following cases, the Company may not accept the conclusion of an Agent-Organized Package Tour Contract.
(1) When the Company does not satisfy the gender, age, qualifications, skills and other conditions of the Participating Traveler specified in advance.
(2) When the number of applicant travelers reaches the planned number of applicants.
(3) When the Traveler is likely to cause trouble to other Travelers or hinder the smooth implementation of group activities.
4. When trying to conclude a communication contract, when the traveler is unable to settle part or all of the liability related to the travel fee, etc. in accordance with the affiliated company's card member agreement, such as when the traveler's credit card is invalid. .
5. When the Traveler is recognized as a member of an organized crime group, an associate member of an organized crime group, an affiliated person of an organized crime group, a company affiliated with an organized crime group, or a corporate racketeer, or any other anti-social force.
6 When the Traveler makes violent demands, unreasonable demands, acts of threatening behavior or uses violence in relation to transactions, or acts equivalent to these.
(7) When the Traveler spreads rumors, uses fraudulent means or uses force to damage the credibility of the Company, interfere with the business of the Company, or commits similar acts.
(viii) When there is any other business reason for our company.
(Timing of conclusion of contract)
Article 8: An Agent-Organized Package Tour Contract shall be concluded when the Company has accepted the conclusion of the contract and received the application fee in Article 5, Paragraph 1.
2. Notwithstanding the provisions of the preceding paragraph, a communication contract shall be deemed to have been concluded when the traveler receives a notice of our acceptance of the conclusion of the contract.
(Delivery of Contract Documents)
Article 9 Immediately after the conclusion of the contract set forth in the preceding article, the Company shall provide the traveler with a document stating the itinerary, the contents of the travel service, the travel fee and other travel conditions and matters concerning the responsibility of the Company (hereinafter referred to as the "contract document"). ) will be delivered.
2. The scope of travel services for which the Company is obliged to arrange and manage the itinerary under an Agent-Organized Tour Contract shall be as stated in the contract document set forth in the preceding paragraph.
(Definitive document)
Article 10 If the confirmed itinerary and the names of transportation or accommodation facilities cannot be stated in the contract document set forth in Paragraph 1 of the preceding article, the name of the accommodation facility that is scheduled to be used and the name of the transportation facility that is important for display in the contract document. After the limited enumeration, after the contract document is delivered, if the application for the Agent-Organized Tour Contract is made on or after the day before the start date of the tour (on or after the 7th day counting back from the day before the start date of the tour) If so, we will issue a document stating these confirmed conditions (hereinafter referred to as "confirmed document") by the date specified in the relevant contract document up to the travel start date).
2. In the case of the preceding paragraph, if there is an inquiry from a traveler who wishes to confirm the status of arrangements, the Company will respond promptly and appropriately even before the delivery of the final document.
3. When the finalized document of paragraph 1 is delivered, the scope of travel services for which we are obliged to arrange and manage the itinerary pursuant to the provisions of paragraph 2 of the preceding Article shall be specified as stated in the finalized document.
(Method of using information and communication technology)
Article 11: With the prior consent of the traveler, the Company shall provide the travel itinerary, details of travel services, travel price and other travel conditions and Matters to be stated in the document by a method using information and communication technology (hereinafter referred to as "statement matters" in this article) provided, we will confirm that the items listed have been recorded in a file provided on the communication device used by the traveler.
2 In the case of the preceding paragraph, if the communication device used by the traveler does not have a file for recording the items to be entered, the file provided on the communication device used by the Company (exclusively for the traveler ), and confirm that the traveler has read the information.
(Travel fee)
Article 12: The traveler must pay the travel fee of the amount stated in the contract document to the Company by the date stated in the contract document up to the start date of the tour.
2. When a communication contract has been concluded, the Company will receive payment of the travel fee of the amount stated in the contract document using the affiliated company's card without the traveler's signature on the prescribed slip. The date of use of the card shall be the date of conclusion of the travel contract.
Chapter 3 Modification of Contract
(Changes to contract details)
Article 13: The Company may not be involved in any other actions that the Company may be involved in, such as natural disasters, wars, riots, suspension of the provision of travel services by transportation and accommodation facilities, orders from public offices, provision of transportation services not based on the original operation plan, etc. In the event that there is an unavoidable reason for the safe and smooth implementation of the tour, we will promptly explain to the traveler in advance the reason why the reason cannot be involved and the causal relationship with the reason. may change the itinerary, the contents of travel services, and other contents of the Agent-Organized Tour Contract (hereinafter referred to as the "contract contents"). However, in case of emergency, if it is unavoidable, we will explain it after the change.
(Change in amount of travel fee)
Article 14: Fares and charges applicable to transportation facilities used in implementing recruitment type planning tours (hereinafter referred to as "applicable fares and charges" in this article) may change due to significant changes in economic conditions, etc. In the event that the applicable fares and charges that have been publicly announced as effective at the time of recruitment for recruitment type planning tours are significantly increased or decreased beyond the extent normally assumed, the Company shall , the amount of the tour fee can be increased or decreased within the range of the increased or decreased amount.
2. When the Company increases the tour fee pursuant to the provisions of the preceding paragraph, the Company shall notify the traveler to that effect before the 15th day counting back from the day before the tour start date.
3. When the applicable fares/charges stipulated in paragraph 1 are reduced, the Company shall reduce the travel fee by the amount of the reduction as stipulated in the same paragraph.
4. The Company shall not be liable for any expenses required for the implementation of the tour due to the change in the content of the contract based on the provisions of the preceding article (cancellation fees, penalties, etc. already paid for travel services that were not provided due to the change in the content of the contract, or (including expenses to be paid in the future) will decrease or increase (increase in expenses is caused by transportation/accommodation facilities, etc., even though the transportation/accommodation facilities, etc. are providing the relevant travel services). (Excluding cases due to shortages of seats, rooms and other facilities.), the amount of the tour fee may be changed within the scope of the change in the content of the contract.
5. In the case where it is stated in the contract document that the travel fee varies depending on the number of people using the transportation and accommodation facilities, etc., the Company may change the number of people using it after the conclusion of the Agent-Organized Package Tour Contract regardless of any reason attributable to the Company. When it becomes, we may change the amount of the tour price according to the place described in the contract document.
(Change of Traveler)
Article 15: A traveler who has entered into an Agent-Organized Package Tour Contract with the Company may, with the approval of the Company, transfer its contractual status to a third party.
2. When the Traveler wishes to seek the approval of the Company as stipulated in the preceding paragraph, the Traveler must fill out the prescribed matters on the form prescribed by the Company and submit it to the Company together with the prescribed fee.
3. The transfer of the contractual status in Paragraph 1 shall become effective upon approval by the Company. shall assume all rights and obligations related to
Chapter 4 Termination of Contract
(Traveler's Right to Cancel)
Article 16: The Traveler may cancel the Agent-Organized Package Tour Contract at any time by paying the Company the cancellation fee specified in Appended Table 1. In the case of canceling the communication contract, the Company will receive payment of the cancellation fee using the partner company's card without the traveler's signature on the prescribed slip.
2 In the following cases, notwithstanding the provisions of the preceding paragraph, the Traveler may cancel the Agent-Organized Tour Contract without paying a cancellation fee before the start of the trip.
(1) When the content of the contract is changed by the Company. However, this is limited to cases where the change is listed in the upper column of Appended Table 2 or other important changes.
(2) When the travel fee is increased based on the provisions of Article 14, Paragraph 1.
(3) In the event of a natural disaster, war, riot, suspension of the provision of tour services by transportation/accommodation facilities, etc., orders from public offices, or other causes, safe and smooth implementation of the tour becomes impossible or becomes impossible. When the threat is very great.
(iv) When the Company has not delivered a final document to the Traveler by the date set forth in Article 10, Paragraph 1.
5. When it becomes impossible to implement the tour according to the itinerary stated in the contract document due to reasons attributable to our company.
3. If the traveler becomes unable to receive the travel services described in the contract document after the start of the trip due to reasons not attributable to the traveler, or if the Company has notified the traveler to that effect, Notwithstanding the provisions of Paragraph 1, you may cancel the contract for that portion of the Travel Services that you are no longer able to receive without paying a cancellation fee.
4. In the case of the preceding paragraph, the Company shall refund to the Traveler the amount of the Travel Fee for the part of the Travel Services which the Company has become unable to receive. However, in the case of the preceding paragraph due to reasons not attributable to the Company, from the said amount, the cancellation fee, penalty fee and other expenses already paid or to be paid in the future for the relevant travel service will be refunded to the traveler minus the
(Right of Cancellation, etc. of the Company - Cancellation before the start of the trip)
Article 17: In the following cases, the Company may explain the reason to the Traveler and cancel the Agent-Organized Tour Contract before the start of the tour.
(1) When it is found that the traveler does not meet the conditions of the participating travelers such as gender, age, qualifications, skills, etc. specified in advance by the Company.
(ii) When it is deemed that the traveler is unable to endure the trip due to illness, the absence of a necessary helper, or other reasons.
(3) When it is recognized that the traveler may cause trouble to other travelers or hinder the smooth implementation of the group tour.
(4) When the traveler requests a burden exceeding the reasonable range regarding the content of the contract.
(v) When the number of travelers does not reach the minimum number of participants stated in the contract document.
(6) When it is extremely likely that the necessary travel conditions, such as the amount of snowfall, for a trip intended for skiing, which were specified at the time of conclusion of the contract, will not be fulfilled.
7. Travel according to the itinerary described in the contract document in the event of a natural disaster, war, riot, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, or other causes beyond our control. When the safe and smooth implementation of the above becomes impossible or is extremely likely to become impossible
(viii) When a telecommunications contract has been concluded and the traveler is unable to settle part or all of the liability related to the travel fee, etc. in accordance with the affiliated company's card member agreement, such as when the traveler's credit card becomes invalid. .
(9) When it is found that the traveler falls under any of Article 7, items (5) to (7).
2 If the traveler does not pay the travel fee by the date stated in the contract document of Article 12, Paragraph 1, the traveler shall be deemed to have canceled the agent-organized tour contract on the day following the said date. In this case, the Traveler must pay to the Company a cancellation fee equivalent to the cancellation fee specified in Paragraph 1 of the preceding Article.
3. When the Company intends to cancel the Agent-Organized Package Tour Contract due to the reasons listed in Paragraph 1, Item 5, the Company shall cancel the Contract on the thirteenth day ( For day trips, before the day corresponding to the 3rd day), for overseas travel, the day corresponding to the 23rd day (the 33rd day for trips starting during the peak hours stipulated in Appended Table 1) Notify the traveler of the cancellation of the trip in advance.
(Right of Cancellation by the Company - Cancellation after Commencement of Travel)
Article 18: In the following cases, the Company may cancel a part of the Agent-Organized Package Tour Contract by explaining the reason to the Traveler even after the start of the tour.
(1) When the traveler is unable to continue the tour due to illness, absence of necessary caregiver or other reasons.
2. Disturbing the discipline of group behavior by violating the instructions of the Company by tour conductors or other persons for the safe and smooth implementation of the tour, or by assaulting or intimidating these persons or other accompanying travelers, etc. , when it interferes with the safe and smooth implementation of the trip.
(3) When it is found that the traveler falls under any of Article 7, items (5) to (7).
4. In the event of a natural disaster, war, riot, suspension of tour services provided by transportation/accommodation facilities, etc., orders from public offices, or any other reason beyond our control, making it impossible to continue the tour. When.
2. When the Company cancels the Agent-Organized Tour Contract based on the provisions of the preceding paragraph, the contractual relationship between the Company and the traveler shall be extinguished only in the future. In this case, it shall be deemed that the liability of the Company regarding the Travel Services already provided to the Traveler has been effectively repaid.
3. In the case of the preceding paragraph, the Company shall, out of the Travel Fee, pay cancellation charges, penalties and other charges for the travel services that have not yet been provided to the traveler, or We will refund the traveler after deducting the amount related to the expenses that must be paid in the future.
(Refund of travel fee)
Article 19: In the event that the travel fee is reduced pursuant to the provisions of Article 14, paragraphs 3 through 5, or the agent-organized tour contract is canceled pursuant to the provisions of the preceding three articles, the Company shall If there is an amount to be refunded, within 7 days counting from the day following the cancellation in the case of refund due to cancellation before the start of the tour, or in the contract document in the case of refund due to reduction or cancellation after the start of the tour The relevant amount will be refunded to the traveler within 30 days counting from the day following the stated tour end date.
2. In the event that the Company concludes a communication contract with the traveler, and the travel fee is reduced pursuant to the provisions of Article 14, paragraphs 3 through 5, or the communication contract is canceled pursuant to the provisions of the preceding three articles, In this case, if there is an amount to be refunded to the traveler, the amount will be refunded to the traveler in accordance with the card membership agreement of the affiliated company. In this case, in the case of a refund due to cancellation before the start of the tour, within seven days counting from the day following the cancellation, in the case of a refund due to reduction or cancellation after the start of the tour, the Company will notify the end of the tour stated in the contract document. The amount to be refunded shall be notified to the Traveler within 30 days counting from the day following the day on which the Card is used, and the date of notification to the Traveler shall be the card usage date.
3. The provisions of the preceding two paragraphs shall not prevent the traveler or our company from exercising the right to claim damages pursuant to Article 27 or Article 30, paragraph 1.
(Arrangements for return trip after cancellation of contract)
Article 20: When the Company cancels the Agent-Organized Package Tour Contract after the start of the tour pursuant to the provisions of Article 18, Paragraph 1, Item 1 or Item 4, at the request of the Traveler, the Traveler Undertake arrangements for travel services necessary to return to the point of origin of such travel.
2. In the case of the preceding paragraph, all expenses required for the trip to return to the place of departure shall be borne by the traveler.
Chapter 5 Organization/Group Contracts
(group/group contract)
Article 21: Regarding the conclusion of an Agent-Organized Tour Contract, which multiple travelers traveling on the same itinerary at the same time appoint and apply for a responsible representative (hereinafter referred to as the "Contract Manager"). apply the provisions of this chapter.
(Contract Responsible Person)
Article 22: Except for cases where a special agreement is concluded, the Company shall ensure that the person responsible for the contract is the traveler who constitutes the organization/group (hereinafter referred to as "Constituent") We consider that we have all agency rights, and transactions related to travel business related to the organization / group will be conducted with the person responsible for the contract.
2. The person responsible for the contract must submit the list of constituents to the Company by the date specified by the Company.
3. The Company shall not be held responsible for any obligations or obligations that the person responsible for the contract currently has or is expected to have in the future.
4. If the person responsible for the contract does not accompany the group/group, the Company will consider the person appointed by the person responsible for the contract in advance to be the person responsible for the contract after the start of the tour.
Chapter 6 Itinerary Management
(Itinerary management)
Article 23: The Company shall endeavor to ensure the safe and smooth implementation of travel for travelers, and shall carry out the following duties for travelers. However, this does not apply if the Company concludes a special contract with the traveler.
(i) When it is recognized that there is a risk that the Traveler will not be able to receive the Travel Services during the trip, take necessary measures to ensure that the Travel Services are provided in accordance with the Agent-Organized Package Tour Contract.
(2) Arrangements for alternative services should be made if the content of the contract must be changed despite the measures set forth in the preceding item. In this case, when changing the itinerary, endeavor to make the itinerary after the change conform to the purpose of the original itinerary, and when changing the contents of the travel service, the travel service after the change shall be Efforts should be made to minimize changes to the contract, such as by striving to make it the same as the original travel service.
(Our company's instructions)
Article 24: Travelers must follow our company's instructions for safe and smooth travel when acting as a group from the start of the tour until the end of the tour.
(Work of tour conductors, etc.)
Article 25: Depending on the content of the tour, the Company may have a tour conductor or other person accompany the business listed in each item of Article 23 and all other business deemed necessary by the Company incidental to the recruitment type planning tour. or part of it.
2. In principle, the hours during which the tour conductors and other persons set forth in the preceding paragraph are engaged in the work set forth in the same paragraph shall be from 8:00 to 20:00.
(Protective measures)
Article 26: When we recognize that a traveler is in need of protection due to illness, injury, etc., we may take necessary measures. In this case, if this is not due to reasons attributable to the Company, the traveler shall bear the costs required for such measures, and the traveler shall pay the costs by the method designated by the Company by the date designated by the Company. have to pay.
Chapter 7 Responsibilities/
(Responsibility of our company)
Article 27: In the performance of an Agent-Organized Package Tour Contract, the Company or a person to whom the Company has made arrangements on behalf of the Company pursuant to the provisions of Article 4 (hereinafter referred to as the "Arrangement Agent") willfully Or, if we cause damage to the traveler due to negligence, we will be responsible for compensating for the damage. However, this is limited to when the Company is notified within two years from the day following the occurrence of the damage.
2 When the traveler suffers damage due to a natural disaster, war, riot, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, or any other reason beyond the control of our company or our arrangement agent, Except in the case of the preceding paragraph, the Company shall not be held responsible for compensating for such damages.
3. Notwithstanding the provisions of the same paragraph, the Company shall, notwithstanding the provisions of the same paragraph, notwithstanding the provisions of the same paragraph, within 14 days from the day following the occurrence of the damage, in the case of domestic travel, will compensate up to 150,000 yen per traveler (excluding cases where there is intentional or gross negligence on the part of the Company) only when the Company is notified within 21 days. .
(Special compensation)
Article 28: Regardless of whether or not our liability based on the provisions of paragraph 1 of the preceding article arises, the Company shall, as stipulated in the attached Special Compensation Regulations, , we will pay a predetermined amount of compensation and condolence money for certain damage to the body or baggage.
2. When the Company assumes responsibility for the damages set forth in the preceding paragraph based on the provisions of paragraph 1 of the preceding article, the compensation set forth in the preceding paragraph to be paid by the Company shall be limited to the amount of compensation for damages to be paid based on that liability. regarded as gold.
3. In the case prescribed in the preceding paragraph, our obligation to pay compensation pursuant to the provisions of paragraph 1 shall be limited to the damages payable by our company pursuant to the provisions of paragraph 1 of the preceding article (deemed as damages pursuant to the provisions of the preceding paragraph including compensation).
4. Recruitment-type planning trips for travelers who are participating in the recruitment-type planning trips of our company and implemented by our company after receiving a separate travel fee will be treated as part of the main contents of the recruitment-type planning travel contract.
(Itinerary guarantee)
Article 29: The Company shall not be liable for any material changes in the contract details listed in the upper column of Appended Table 2 (changes listed in the following items (even though transportation/accommodation facilities, etc. are providing the relevant travel services) , due to a shortage of seats, rooms and other facilities at transportation/accommodation facilities, etc.)), the rate shown in the lower column of the same table shall be added to the tour fee. We will pay compensation for changes equal to or greater than the multiplied amount within 30 days from the day following the tour end date. However, this does not apply if it is clear that the Company will be held responsible for the change based on the provisions of Article 27, Paragraph 1.
(i) change due to the following reasons:
b Natural disasters
(b) War
C Riot
(d) an order from a public office;
(e) Suspension of travel services provided by transportation/accommodation facilities, etc.
(f) Provision of transportation services not based on the initial operation plan
(g) Necessary measures to ensure the safety of the life or body of the travel participant
(2) Changes pertaining to the canceled part when the Agent-Organized Package Tour Contract is canceled based on the provisions of Articles 16 to 18
2. The amount of compensation for changes to be paid by the Company shall be limited to the amount obtained by multiplying the travel price by a rate of 15% or more determined by the Company for each recruitment type planning trip per traveler. In addition, if the amount of compensation for change to be paid per solicited type planning trip per traveler is less than 1,000 yen, the Company will not pay compensation for change.
3. In the event that it becomes clear that our company will be held liable under the provisions of Article 27, Paragraph 1 for the change after the Company has paid the change compensation pursuant to the provisions of Paragraph 1, the travel The person must return the change compensation for the change to the Company. In this case, we will pay the balance after offsetting the amount of compensation for damages to be paid by us based on the provisions of the same paragraph and the amount of compensation for changes to be returned by the traveler.
(Traveler's responsibility)
Article 30: When the Company suffers damage due to the intention or negligence of the traveler, the traveler must compensate for the damage.
2 When concluding an Agent-Organized Tour Contract, the Traveler must make efforts to understand the rights and obligations of the Traveler and other contents of the Agent-Organized Tour Contract by utilizing the information provided by the Company. .
3 In order to smoothly receive the travel services described in the contract document after the start of the trip, if the traveler recognizes that the travel service different from the contract document has been provided, promptly notify the Company to that effect at the travel destination. , the Company's arrangement agent or the relevant travel service provider.
Chapter VIII Deposit for Repayment Business
(Repayment Business Security Deposit)
Article 31: Our company is a guarantor employee of the Japan Association of Travel Agents (3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo).
2. A traveler or member who has entered into an Agent-Organized Package Tour Contract with the Company shall, with regard to claims arising from such transaction, pay until 70,000,000 yen has been deposited by the Japan Association of Travel Agents as described in the preceding paragraph. can receive reimbursement.
3. Based on the provisions of Article 49, Paragraph 1 of the Travel Agency Law, we have paid our share of the reimbursement business security deposit to the Japan Association of Travel Agents. No business guarantee is provided.
Appended Table 1 Cancellation Fee (related to Article 16, Paragraph 1)
(i) Cancellation fee for domestic travel
Classification cancellation fee
(1) Recruitment type planning travel contract other than the following paragraph
(a) When canceling on or after the 20th day (10th day in the case of a day trip) counting backward from the day before the trip start date (excluding the cases listed in (b) to (e)), 20% of the travel fee Within %
(b) Cancellation on or after the 7th day counting back from the day before the start date of the tour (excluding the cases listed in (c) to (e))/td> within 30% of the travel fee
C. If canceled on the day before the start date of the tour, within 40% of the tour price
D. Cancellation on the day of travel start (excluding the cases listed in E.) Within 50% of the travel fee
(e) In the case of cancellation after the start of the trip or non-participation without contact, within 100% of the tour price
2. Recruitment type planning tour contract using a chartered ship According to the provisions of the cancellation fee pertaining to the said ship.
remarks
(1) The amount of the cancellation fee will be specified in the contract document.
(2) In applying this table, "after the start of the trip" means after "when you start receiving the provision of services" stipulated in Article 2, Paragraph 3 of the Attached Special Compensation Regulations.
(ii) Cancellation fee for overseas travel
Classification cancellation fee
(i) Recruitment-type planning travel contract (excluding the travel contract listed in the following paragraph) to use an aircraft when leaving or returning to Japan
(a) When the travel start date is during peak hours and cancellation is made on or after the 40th day counting back from the day before the travel start date (excluding the cases listed in (b) through (d)). Within 10% of the travel fee
(b) When canceling on or after the 30th day counting back from the day before the tour start date (excluding the cases listed in (c) and (d)) within 20% of the travel fee
C. Cancellation on or after two days before the start date of the tour (excluding the cases listed in D.) Within 50% of the tour price
(d) In the case of cancellation after the start of the trip or non-participation without contact Within 100% of the tour price
(ii) Recruitment type planning travel contract using a chartered aircraft
(a) Cancellation on or after the 90th day counting back from the day before the start date of the tour (excluding the cases listed in (b) through (d)) within 20% of the travel fee
(b) When canceling on or after the 30th day counting back from the day before the tour start date (excluding the cases listed in (c) and (d)) within 50% of the tour price
C. Cancellation on or after the 20th day counting back from the day before the start date of the tour (excluding the case listed in D.) Within 80% of the tour price
(d) Within 100% of the tour price in the case of cancellation after the third day counting back from the day before the tour start date or no contact and non-participation
3 Recruitment type planning tour contract using a ship when leaving Japan and returning to Japan According to the provisions of the cancellation fee related to the ship
Note: "Peak period" means December 20th to January 7th, April 27th to May 6th, and July 20th to August 31st. .
remarks
(1) The amount of the cancellation fee will be specified in the contract document.
(2) In applying this table, "after the start of the trip" means after "when you start receiving the provision of services" stipulated in Article 2, Paragraph 3 of the Attached Special Compensation Regulations.
Appended Table 2 Change Compensation (related to Article 29, Paragraph 1)
Rate (%) per change requiring payment of change compensation
Before starting the trip After starting the trip
(1) Change of the tour start date or tour end date stated in the contract document 1.53.0
2. Change of tourist destinations or tourist facilities (including restaurants) to be entered or other travel destinations stated in the contract document 1.02.0
(iii) Changing the class of transport facility or equipment described in the contract document to one with a lower charge (only if the total charge for the class and equipment after the change is lower than that of the class and equipment described in the contract document) ) 1.02.0
4. Change in the type of transportation facility or company name stated in the contract document 1.02.0
5. Change to a different flight at the airport that is the starting point of the trip or the airport that is the ending point of the trip in Japan stated in the contract document 1.02.0
6. Change of direct flight to connecting flight or transit flight between Japan and outside Japan stated in the contract document 1.02.0
7. Change in the type or name of the accommodation facility stated in the contract document 1.02.0
(viii) Changes to the types of guest rooms, facilities, scenery, and other guest room conditions of the accommodation facility stated in the contract document 1.02.0
9. Of the changes listed in the preceding items, changes in the matters described in the tour title of the contract document 2.55.0
Note 1: "Before the start of the trip" means the case where the traveler is notified of the change by the day before the start date of the trip, and "after the start of the trip" means the change is notified to the traveler after the day of the start of the trip. It means the case.
Note 2: If a final document is delivered, this table shall apply after replacing the term "contract document" with "final document". In this case, if there is a change between the content of the contract document and the content of the final document, or between the content of the final document and the content of the travel services actually provided, one copy shall be made for each change. treated as a matter.
Note 3: If the transportation facility pertaining to the change listed in Item 3 or Item 4 involves the use of accommodation facilities, it will be treated as one case per night.
Note 4: Regarding the change of the company name of the transportation facility listed in Item 4, it does not apply when the grade or equipment is changed to a higher one.
Note 5 Even if multiple changes listed in item 4, item 7, or item 8 occur within one boarding ship, etc. or one overnight stay, one boarding ship, etc. or one night shall be treated as one case.
Note 6. Regarding changes listed in Item 9, the rates from Item 1 to Item 8 shall not be applied, and Item 9 shall be applied.
(Complaint submission)
Travelers may apply to the following associations for assistance in resolving complaints regarding travel services with the Company if the parties have not been able to resolve the complaints.
Name: Japan Association of Travel Agents
Location 3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo
Telephone (03)3592-1266